FAQs ~ Frequently Asked Questions
What is the return policy?
We generally do not accept returns due to health concerns. However if an item is damaged or something is wrong with it, please contact us and we will fix it for you. We cannot accept returns on custom items.
What are the shipping options?
We use USPS with tracking to ship regular orders (not bulk or wholesale). You can upgrade to priority shipping at checkout. Bulk or wholesale orders will usually ship via UPS. We always use the most trusted and cost-effective shipping method. Read more about shipping here.
When will I receive my order?
When your order ships, you will receive tracking info with a link to follow. Most in-stock orders ship within 2-5 days. Custom / wholesale / bulk will take longer and you will be notified of turnaround time.
What do I do if I never received my order?
What do I do if I received a defective order?
Please let us know
as soon as you can. We will do everything in our power to make it right.
How do I make changes to an order I’ve already placed?
as quickly as possible if you need to make any changes. Work often begins on orders within a couple hours, as everything is made to order. If you have already received a shipping notification, your order cannot be changed.
Where are you located?
We are located in Scottsdale, AZ (formerly Orange County, CA). We do not have a brick and mortar location, as we are a home-based studio. Occasionally, we attend craft fairs and makers markets. A calendar of events is available here
How is the product made? Where do the materials come from?
All products are made by real humans in Scottsdale, AZ. They are made using pressing machines that were manufactured and purchased in the USA. All materials used are also made in the USA. Interested in what our home studio looks like? Check it out here
How do I find you on social media?
How do I contact you if my question wasn't answered here?
Please fill out the form below.